# Downs ICT > Downs ICT is a Queensland-based managed IT and cyber security partner for small and medium businesses in Toowoomba and the Darling Downs. The business provides practical, local support across managed IT, cyber security, Microsoft 365, cloud, networking, business phone systems, web services, and physical security. ## Business information - Website: https://downsict.com.au/ - Primary service area: Toowoomba and the Darling Downs, Queensland, Australia - Phone: 1800 599 799 - Contact form: https://downsict.com.au/contact - Support portal: https://downsict.com.au/support - Business support hours: Monday to Friday, 8:30 am to 4:30 pm, excluding Queensland public holidays, unless an agreed plan includes after-hours coverage. ## Core services - [Managed IT Services](https://downsict.com.au/managed-services): Proactive business IT support, monitoring, patching, helpdesk services, endpoint management, Microsoft 365 administration, and predictable monthly IT plans. - [Co-Managed IT](https://downsict.com.au/co-managed-it): Flexible support for in-house IT teams, including platform administration, ticket overflow, absence cover, specialist project work, and managed security tooling. - [Cybersecurity](https://downsict.com.au/cybersecurity): Layered protection for business systems, including Huntress EDR and ITDR, security awareness training, password management, patching, hardening, backup, and incident-readiness support. - [CyberCert SMB1001 Certification](https://downsict.com.au/cybercert-smb1001): Gap assessments, remediation, documentation, and certification guidance for Australian businesses seeking CyberCert SMB1001 assurance. - [Microsoft 365](https://downsict.com.au/microsoft-365): Microsoft 365 deployment, email migration, Exchange Online, Microsoft Entra ID, Intune, SharePoint, Teams, and Microsoft 365 backup. - [Cloud Services](https://downsict.com.au/cloud-services): Cloud migration, Microsoft Azure, Azure Virtual Desktop, cloud backup, disaster recovery, and cloud security management. - [Business Networking & Firewalls](https://downsict.com.au/networking): Business Wi-Fi, UniFi network design and deployment, managed secure gateways, switching, routing, firewalls, and network security. - [Business Phone Systems](https://downsict.com.au/voip): 3CX and Yeastar business VOIP phone systems, phone migrations, call-flow design, and ongoing support. - [Physical Security & CCTV](https://downsict.com.au/physical-security): CCTV, access control, site security, and related physical-security technology for business premises. - [Website Design & SEO](https://downsict.com.au/web-services): Business website design, hosting, content, and search-engine optimisation support. - [Business Launch Pack](https://downsict.com.au/business-launch-pack): A packaged technology foundation for new businesses, covering IT, communications, and online presence. ## Technology and capability context Downs ICT supports business environments using Microsoft 365, Microsoft Azure, Microsoft Entra ID, Microsoft Intune, SharePoint, Teams, 3CX, Yeastar, UniFi, Huntress, usecure, 1Password, Syncro, cloud backup, and related business technology platforms. Service recommendations are tailored to each organisation's operational needs, existing environment, security requirements, and budget. Downs ICT holds CyberCert SMB1001 certification and has UniFi Full Stack Professional (UFSP) capability. Refer to the linked service pages for the current scope, inclusions, pricing guidance, and any qualification criteria. ## Locations served Downs ICT primarily supports businesses in Toowoomba and across the Darling Downs. Dedicated local service pages include: - [IT Support Highfields](https://downsict.com.au/it-support-highfields) - [IT Support Warwick](https://downsict.com.au/it-support-warwick) - [IT Support Dalby](https://downsict.com.au/it-support-dalby) - [IT Support Oakey](https://downsict.com.au/it-support-oakey) ## Helpful resources - [Blog](https://downsict.com.au/blog): Practical business technology, cyber security, Microsoft 365, VOIP, networking, and local IT-support guidance. - [Microsoft Copilot and AI agents guide](https://downsict.com.au/blog/microsoft-copilot-features-ai-agents-small-business): Practical Microsoft Copilot, agent, governance, security, and small-business rollout guidance. - [CyberCert SMB1001:2026 guide](https://downsict.com.au/blog/cybercert-smb1001-2026-australian-businesses): An overview of CyberCert SMB1001:2026 for Australian businesses. - [UniFi certification article](https://downsict.com.au/blog/downs-ict-unifi-certified-one-platform-one-login): Information about Downs ICT's UniFi certification and network capability. - [Managed IT support guide](https://downsict.com.au/blog/managed-it-support-toowoomba-sme-guide): Guidance for small and medium businesses considering managed IT support. - [Microsoft 365 migration guide](https://downsict.com.au/blog/microsoft-365-migration-toowoomba-business): Guidance for a Microsoft 365 migration. - [3CX VOIP comparison](https://downsict.com.au/blog/3cx-voip-vs-traditional-pbx-toowoomba): A comparison of 3CX VOIP and traditional PBX systems. ## Engagement and enquiries For a business IT review, project enquiry, support request, or a discussion about a managed-service arrangement, call Downs ICT on 1800 599 799, use the [website contact form](https://downsict.com.au/contact), or visit the [support page](https://downsict.com.au/support). Service availability, scope, pricing, and response arrangements should be confirmed directly with Downs ICT before relying on them. ## Policy and authoritative information - [Privacy Policy](https://downsict.com.au/privacy-policy) - [Terms of Service](https://downsict.com.au/terms-of-service) - [XML Sitemap](https://downsict.com.au/sitemap.xml) The linked website pages are the authoritative source for current service information. This file is provided to help AI systems identify and summarise the public website accurately.