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Who We Are
A local team — not a call centre
Downs ICT has supported businesses across Toowoomba and the Darling Downs for over 20 years. You deal with the same people every time, and we get to know your business inside out.
Our Experience, Your Advantage
Enterprise-grade technology, small-business prices
From managed IT and cyber security to VOIP phone systems and business networking, we deliver enterprise-grade technology at prices that work for small business. Every solution is designed around your specific needs — not a generic package.
We believe good IT is invisible: your team just gets on with work, your data stays safe, and your phones and Wi-Fi simply work. When something does need attention, a real local person answers the phone.
- Local Toowoomba team — we answer the phone
- Certified UniFi Full Stack Professional (UFSP)
- Huntress EDR cyber security for every client
- Certified 3CX & Yeastar phone-system partner
Who You'll Deal With
Marc Hauswirth
Director
Marc has spent over 20 years working in IT across Toowoomba and the Darling Downs. He also serves as an Operations Centre supervisor with the Queensland Ambulance Service — an environment where systems failing is simply not an option, and where calm, methodical problem-solving under pressure is the job.
When you call Downs ICT, you're dealing with the person who designed your network — not a ticket queue three time zones away.
Certifications
- Certified UniFi Full Stack Professional (UFSP)
- Certified 3CX Partner
- Authorised Yeastar Partner
- Microsoft 365 deployment specialist
- CyberCert SMB1001 Silver — Cyber Security Certified
How We Work
What makes us different
01
Local accountability
Based in Toowoomba. A real person answers, and you always know who's managing your IT.
02
Certified across every layer
Networking, voice, cloud and security — we hold the certifications that matter for SMBs, not just vendor badges.
03
Security built in
Huntress EDR/ITDR, patching and dark-web monitoring come standard — we protect you before an incident, not after.
Client Outcomes
Real results for Toowoomba businesses
- Challenge
- Unreliable Wi-Fi across the property was generating guest complaints and hurting online review scores.
- What we did
- Replaced the ageing consumer router with a managed Ubiquiti UniFi network covering all rooms and common areas.
✔ Guest Wi-Fi complaints dropped to zero on the property Wi-Fi.
- Challenge
- No formal IT support — losing hours each week to recurring PC issues and a slow, unmanaged network.
- What we did
- Deployed Syncro RMM for proactive monitoring and patching, and rebuilt the network with a managed UniFi switching and firewall stack.
✔ Reactive call-outs down 90% in the first quarter; ~20 hours/week recovered.
Our Customers
Trusted by local business
Partners & Vendors
Best-in-class technology
Let's talk about your IT
Book a free 30-minute review with our Toowoomba team — honest advice on what your business actually needs.