Support Portal
Start a new service ticket, or look up an existing one with your ticket number and last name.
Open Support Portal ↗Home / Support
Customer Support
How can we help?
Existing clients can log a new request or check the status of a ticket through our Support Portal. For urgent issues, please call us directly.
Phone support
Business hours: Mon–Fri 8:30am–4:30pm
After hours
Service requests outside business hours must be lodged by phone. Charges apply for after-hours work.
Call 1800 599 799Service Request Guidelines
Getting help, fast
Service requests must be lodged via phone, email, or the Support Portal only — not directly with technicians, as this takes them away from resolving current issues.
- Include a short description of the problem
- Attach screenshots of any error messages
- If lodging by phone or email, include your name, company and return contact details
Not a client yet?
Talk to us about support for your business
We look after businesses across Toowoomba and the Darling Downs with fixed-price managed IT.
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