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Protect Your Business
Cyber Security
Ransomware, phishing and data breaches are the #1 threat to SMBs. We deploy Huntress EDR/ITDR, dark-web monitoring, security-awareness training and automated patching to keep you protected 24/7.
Learn moreToowoomba's Local IT Partner — 20+ Years
IT Support Toowoomba — Local & Trusted.
Specialists in Cyber Security
Toowoomba businesses trust Downs ICT to keep their IT secure, their phones working, and their teams productive — with a local team that actually picks up the phone.
UFSP Certified
CyberCert Silver
5.0 ★ Google
What We Do
IT, Cyber Security & Networking — all under one roof
We're your complete IT partner — from the service desk to the cloud. Whatever it takes to keep your business running at its peak, Downs ICT has you covered.
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Fixed Monthly Packages
Managed IT Services
Predictable monthly pricing with enterprise-grade tools. Our packages cover Microsoft 365, Huntress EDR/ITDR, RMM, patch management and local Toowoomba support — for a fixed per-user or per-device fee.
Learn more03
Modern Phone Systems
VOIP / 3CX
Need to replace an outdated PABX? 3CX is an open-standards IP PBX offering complete Unified Communications — mobility, presence and advanced contact-centre features at a fraction of the cost.
Learn more04
Scalable Infrastructure
Cloud Services
We're your cloud operations team. From migration to management, we handle your cloud infrastructure so you can focus on running your business — secure, scalable and always available.
Learn more05
Productivity Suite
Microsoft 365
Familiar Office desktop apps with business-class email, shared calendars, Teams chat and video conferencing. We handle setup, migration and ongoing management so your team works smarter, from anywhere.
Learn more06
UniFi Full-Stack Design
Business Networking
Slow Wi-Fi costs you productivity. As a Certified UniFi Full Stack Professional, we design and install enterprise-grade Wi-Fi, switching and firewall solutions for Toowoomba businesses of every size.
Learn moreWhy Choose Us
What makes us different
We prioritise your success — and make sure you get the guidance you need to achieve it.
01
Local team, real accountability
We're based in Toowoomba. When you call, a real person answers — not a helpdesk overseas. You'll always know who's managing your IT, and we'll always know your business.
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Certified across every layer
Certified UniFi Full Stack Professional (UFSP), certified 3CX & Yeastar partner, and Microsoft 365 specialists. We hold the certifications that matter for SMBs — not just vendor badges.
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Cyber security built in
Every managed client gets Huntress EDR/ITDR, automated patch management and dark-web monitoring included — not as an add-on. We protect your business before an incident, not after.
20+Years Experience
5.0★Google Rating
7/7Days Support
90%Fewer Call-outs
Who You'll Deal With
Marc HauswirthDirector
Marc has spent over 20 years working in IT across Toowoomba and the Darling Downs. He also serves as an Operations Centre supervisor with the Queensland Ambulance Service — where systems failing is not an option.
When you call Downs ICT, you're dealing with the person who designed your network — not a ticket queue.
- Certified UniFi Full Stack Professional (UFSP)
- Certified 3CX & Yeastar Partner
- CyberCert SMB1001 Silver — Cyber Security Certified
Our Experience, Your Advantage
Downs ICT has supported businesses across Toowoomba and the Darling Downs for over 20 years. We're a local team — not a call centre — so you deal with the same people every time, and we know your business inside out.
From managed IT and cyber security to VOIP and networking, we deliver enterprise-grade technology at prices that work for small business. Every solution is designed around your needs — not a generic package.
- Local Toowoomba team — we answer the phone
- Huntress EDR cyber security for every client
- Enterprise networking, voice & cloud expertise
Google Reviews
What our customers say
Rated 5.0 on Google by Toowoomba businesses.
★★★★★
"I have had the pleasure of working with Downs ICT for a number of years and I have always found them prompt, polite and professional. Happy to help me with any changes my business needs as it grows. I highly recommend!"
★★★★★
"Absolutely fantastic service! Quick responses when support team are contacted. An asset to any business service!"
★★★★★
"I've worked with Downs ICT for a few months now after coming from another IT company. Downs ICT ensured my business was secure from all angles and has provided me with high quality devices. Very happy with the service and support. Highly recommend."
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Client Outcomes
Real results for Toowoomba businesses
Accommodation
- Challenge
- Unreliable Wi-Fi across the property was generating guest complaints and hurting online review scores.
- What we did
- Replaced the ageing consumer router with a managed Ubiquiti UniFi network covering all rooms and common areas.
✔ Guest Wi-Fi complaints dropped to zero on the property Wi-Fi.
Transport & Logistics
- Challenge
- No formal IT support — losing hours each week to recurring PC issues and a slow, unmanaged network.
- What we did
- Deployed Syncro RMM for proactive monitoring and patching, and rebuilt the network with a managed UniFi switching and firewall stack.
✔ Reactive call-outs down 90% in the first quarter; ~20 hours/week recovered.
Our Partners & Vendors
Trusted technology partners
We partner with industry-leading vendors to deliver best-in-class solutions for your business.
3CX — Bronze Partner
Yeastar — Authorised Partner
Ubiquiti UniFi
Microsoft 365
Huntress — Secure Partner
Dell Technology Partner
ClearCall — Our Sister Company
ClearCall — our own Australian VoIP carrier
ClearCall is our own Australian VoIP and SIP-trunking service, delivering business voice over the NBN. Owning the carriage means we control call quality and support end to end — no third-party finger-pointing when something goes wrong.
Ready to Get Started?
Stop worrying about your IT. We've got it covered.
Book a free 30-minute IT review with our Toowoomba team. No obligation, no jargon — just honest advice on what your business actually needs.