Experienced IT
Consulting &
Phone Systems
After 20 years in the IT industry, we deliver personalised IT consulting and phone systems for small businesses in Toowoomba and beyond. Let us build and manage your infrastructure for your success.
Service for Your Office
We are your complete IT partner — from the service desk to the cloud. Whatever IT support services you need to keep your business running at its peak, Downs ICT has you covered.
Managed Systems
End-user services are a cost-effective and secure way of growing your business. We are your IT service desk, network operations team, and tech support — whatever you need to keep your business running at its peak.
Learn MoreVOIP / 3CX
Need to replace your outdated PABX? 3CX is the solution. An open-standards IP PBX offering complete Unified Communications — from mobility and status to advanced contact centre features at a fraction of the cost.
Learn MoreCloud Services
We are your cloud operations team. From migration to management, we handle your cloud infrastructure so you can focus on what matters — running your business. Secure, scalable, and always available.
Learn MoreMicrosoft 365
A cloud-based service that brings together the familiar Microsoft Office desktop applications with business-class email, shared calendars, IM, and video conferencing. Work smarter, from anywhere.
Learn More
Our Experience
Your Advantage
After 20 years in the IT industry, we decided to alter direction. Now, we share our experience to help others. Our ramp-up process is designed to empower your technical team and outfit them with the tools they need to succeed.
We prioritise your success and ensure you receive the necessary guidance to achieve it. Our personalised approach means we tailor every solution to your specific business needs.
- Personalised approach for every business
- Certified 3CX Business Phone partner
- Microsoft 365 deployment specialists
- Local Toowoomba-based team
What is 3CX
Phone System?
3CX is an open-standards IP PBX that offers complete Unified Communications out of the box. Suitable for any business size or industry, 3CX can accommodate your every need — from mobility and status to advanced contact centre features and more, at a fraction of the cost.
What Makes Us Different
At Downs ICT, we prioritise your success and ensure you receive the necessary guidance to achieve it.
Experienced Team
Our team has years of experience across various industries and a proven track record of success. We provide valuable insights and strategies to help your business grow, backed by 18+ years in the IT industry.
Personalised Approach
We understand that every business is unique. We tailor our approach to meet your specific needs, working closely with you to understand your goals and challenges, then develop a customised plan that fits.
24/7 Support
We are committed to your success and will go above and beyond to help you achieve your goals. We provide ongoing support and guidance to ensure you stay on track and reach your full potential.
Trusted Technology Partners
We partner with industry-leading vendors to deliver best-in-class technology solutions for your business.
3CX
Certified 3CX Bronze Partner delivering advanced business phone systems, unified communications, and call centre solutions.
Yeastar
Yeastar authorised partner providing P-Series PBX systems and S-Series VoIP gateways for businesses of all sizes.
Ubiquiti
Ubiquiti UniFi networking solutions — enterprise-grade Wi-Fi, switching, and security cameras for business environments.
Dell
Dell hardware partner supplying workstations, servers, and laptops with business-grade warranties and support.
ClearCall
ClearCall Australian VoIP and SIP trunking provider delivering crystal-clear business voice services over the NBN.
Huntress
Huntress Secure Partner providing 24/7 managed detection and response (MDR) to protect small businesses from cyber threats.
What They Say
"Great service and quality products!! Marc and the team at Downs ICT are always helpful and responsive. Highly recommend for any small business IT needs."
Our Customers
From the Blog
Are You Ready to Redefine
Your Workspace?
Let Downs ICT build and manage your infrastructure for your success. Get in touch today for a free consultation.
Let's Talk About Your IT Needs
Whether you need managed IT support, a new phone system, cloud migration, or Microsoft 365 setup — our team is ready to help. Reach out today for a no-obligation consultation.