IT Support
Toowoomba —
Local & Trusted.
Toowoomba businesses trust Downs ICT to keep their IT secure, their phones working, and their teams productive — with a local team that picks up the phone.
UFSP CertifiedIT, Cybersecurity & Networking — All Under One Roof
We are your complete IT partner — from the service desk to the cloud. Whatever IT support services you need to keep your business running at its peak, Downs ICT has you covered.
VOIP / 3CX
Need to replace your outdated PABX? 3CX is the solution. An open-standards IP PBX offering complete Unified Communications — from mobility and status to advanced contact centre features at a fraction of the cost.
Learn MoreCloud Services
We are your cloud operations team. From migration to management, we handle your cloud infrastructure so you can focus on what matters — running your business. Secure, scalable, and always available.
Learn MoreMicrosoft 365
A cloud-based service that brings together the familiar Microsoft Office desktop applications with business-class email, shared calendars, IM, and video conferencing. Work smarter, from anywhere.
Learn MoreManaged Services
Predictable monthly pricing with enterprise-grade tools. Our managed service packages cover Microsoft 365, Huntress EDR/ITDR, RMM, patch management, and local Toowoomba support — all for a fixed per-user or per-device fee.
Learn MoreCybersecurity
Ransomware, phishing, and data breaches are the #1 threat to SMBs. We deploy Huntress EDR, dark web monitoring, security awareness training, and automated patching to keep your business protected 24/7.
Learn MoreBusiness Networking
Slow Wi-Fi costs you productivity. As a Certified UniFi Full Stack Professional, we design and install enterprise-grade Wi-Fi, switching, and firewall solutions for Toowoomba businesses of all sizes.
Learn MoreCo-Managed IT
Already have an internal IT person or team? We work alongside them — filling skill gaps, covering leave, and providing after-hours support. Keep control while gaining the depth of a full MSP.
Learn MoreWhat Makes Us Different
At Downs ICT, we prioritise your success and ensure you receive the necessary guidance to achieve it.
Local Team, Real Accountability
We are based in Toowoomba. When you call, a real person answers — not a helpdesk in another country. You will always know who is managing your IT, and we will always know your business.
Certified Across Every Layer
Certified UniFi Full Stack Professional (UFSP), certified 3CX and Yeastar partner, and Microsoft 365 deployment specialists. We hold the certifications that matter for SMBs — not just vendor badges.
Cybersecurity Built In
Every managed client gets Huntress EDR/ITDR, automated patch management, and dark web monitoring included — not as an add-on. We protect your business before an incident, not after.
Marc Hauswirth
Director
Marc has spent over 20 years working in IT across Toowoomba and the Darling Downs. He also serves as an Operations Centre supervisor with the Queensland Ambulance Service, where systems failing is not an option.
When you call Downs ICT, you are dealing with the person who designed your network — not a ticket queue. Marc holds Certified UniFi Full Stack Professional accreditation, is a certified 3CX and Yeastar partner, and specialises in Microsoft 365 and cyber security for small business.
What Our Customers Say
Great service and quality products!! Marc and the team at Downs ICT are always helpful and responsive. Highly recommend for any small business IT needs.
Have no hesitation in recommending Marc from Downs ICT. Professional, knowledgeable and always goes the extra mile to ensure everything is working perfectly.
Excellent IT support for our organisation. Marc is incredibly knowledgeable and provides fast, reliable service. Couldn't ask for a better IT partner in Toowoomba.
Our Customers
Client Outcomes
Real Results for Toowoomba Businesses
Challenge
Unreliable Wi-Fi across the property was generating guest complaints and affecting online review scores.
What We Did
Replaced the ageing consumer router with a managed Ubiquiti UniFi network covering all rooms and common areas.
Result
Guest Wi-Fi complaints dropped to zero on the property Wi-Fi
Challenge
The business had no formal IT support and was losing hours each week to recurring PC issues and a slow, unmanaged network.
What We Did
Deployed Syncro RMM for proactive monitoring and patching, and replaced the network with a managed UniFi switching and firewall stack.
Result
Reactive IT call-outs reduced by 90% in the first quarter; estimated 20 hours per week recovered for productive work.
Outcomes based on client engagements. Specific figures to be confirmed before publishing.
Our Experience
Your Advantage
Downs ICT has been supporting businesses across Toowoomba and the Darling Downs for over 20 years. We are a local team — not a call centre — which means you deal with the same people every time, and we know your business inside out.
From managed IT and cybersecurity to VOIP phone systems and business networking, we deliver enterprise-grade technology at prices that work for small business. Every solution is designed around your specific needs — not a generic package.
- Local Toowoomba team — we answer the phone
- Certified UniFi Full Stack Professional (UFSP)
- Huntress EDR cybersecurity for every client
- Certified 3CX & Yeastar phone system partner
What is 3CX
Phone System?
3CX is an open-standards IP PBX that offers complete Unified Communications out of the box. Suitable for any business size or industry, 3CX can accommodate your every need — from mobility and status to advanced contact centre features and more, at a fraction of the cost.
Trusted Technology Partners
We partner with industry-leading vendors to deliver best-in-class technology solutions for your business.
3CX
Certified 3CX Bronze Partner delivering advanced business phone systems, unified communications, and call centre solutions.
Yeastar
Yeastar authorised partner providing P-Series PBX systems and S-Series VoIP gateways for businesses of all sizes.
Ubiquiti
Ubiquiti UniFi networking solutions — enterprise-grade Wi-Fi, switching, and security cameras for business environments.
Dell
Dell hardware partner supplying workstations, servers, and laptops with business-grade warranties and support.
ClearCall
ClearCall is our own Australian VoIP and SIP trunking service, delivering business voice over the NBN. Owning the carriage means we control call quality and support end to end — no third-party finger-pointing when something goes wrong.
Huntress
Huntress Secure Partner providing 24/7 managed detection and response (MDR) to protect small businesses from cyber threats.
From the Blog
CybersecurityCyberCert SMB1001:2026 – What Australian Businesses Need to Know
Read More
InfrastructureOne Platform, One Login: How Downs ICT Became UniFi Certified
Read More
Managed ITWhy Every Toowoomba Business Needs Managed IT in 2025
Read MoreStop Worrying About Your IT.
We've Got It Covered.
Book a free 30-minute IT review with our Toowoomba team. No obligation, no jargon — just honest advice on what your business needs.
Let's Talk About Your IT Needs
Whether you need managed IT support, a new phone system, cloud migration, or Microsoft 365 setup — our team is ready to help. Reach out today for a no-obligation consultation.