WHO IT SUITS
Your IT manager is capable and trusted, but they're a single point of failure. When they're sick, on leave, or buried in a project, everything else stops.
You need proper RMM, endpoint detection and backup, but the vendor minimums, licence commitments and admin overhead don't stack up for a team your size.
Your IT person can run the business day to day, but a UniFi full stack rebuild, a 3CX migration or an Intune rollout is a different discipline and a steep learning curve on a live network.
ENTERPRISE TOOLING
Enterprise security and management tools are priced and licensed for organisations with a hundred seats and a procurement department. We hold the vendor relationships, the licences and the platform administration, and extend the stack to your team at small business scale. Your IT person gets the console and does the work. We keep the platform running behind it.
Remote monitoring and management, patch policy, scripting and remote access — with your team holding technician access to your own device estate.
Managed endpoint detection and response with a 24/7 human SOC behind the alerts, so your IT person isn't triaging a suspected compromise alone at 9pm.
Identity threat detection across your Microsoft 365 tenant, catching the account compromises that endpoint tools miss.
Independent backup of Exchange, SharePoint, OneDrive and Teams — because native retention is not a backup.
Automated phishing simulation and staff training with reporting, so your IT person isn't chasing staff to complete modules.
Business password and secrets management, properly deployed and administered.
Your Microsoft 365 tenant stays yours. Your team keeps global admin. We work inside your environment with the access level you set, and nothing about this arrangement makes it hard to walk away.
COVERAGE AND OVERFLOW
The hardest part of running a one-person IT department is that there is no one to hand over to. We provide defined, scheduled cover so your team can take leave, get through a project, or clear a backlog without the business grinding to a halt.
Annual leave, conference, long weekend or planned surgery. Booked in advance, agreed scope, day rate. We pick up the phone, work your tickets, and hand back a written summary of everything actioned so your IT person doesn't return to a mystery.
Prepaid blocks of hours drawn down as needed, worked during business hours. For when a migration lands on top of a hardware refresh on top of the day job. Unused hours carry forward.
Support cover outside your internal team's hours, within an agreed window, so after-hours issues have somewhere to go without your IT person being permanently on call.
A note on availability: We agree the coverage window with you up front and we staff what we agree to — we won't promise round-the-clock cover we can't honour. Extended hours coverage is defined per client and operates within an agreed window, not as unconditional on-call.
CLEAR BOUNDARIES
The split is explicit and in writing. Your column is substantial because your team stays in control.
We are not here to replace your IT person. If that's what you're after, look at our managed services instead — different arrangement, different page.
We don't take ownership of your tenant, your data or your vendor accounts.
There is no lock-in. Month to month, and we'll help you transition out if it stops working for you.
SPECIALIST WORK
Certified UniFi Full Stack Professional. Wi-Fi, switching, routing and firewall designed properly the first time.
Learn moreCertified partner for both platforms. PABX replacement, number porting, contact centre configuration.
Learn moreTenant-to-tenant, on-premises Exchange cutover, SharePoint and file server migration.
Learn moreConditional access, device compliance, autopilot enrolment, application deployment.
Learn moreGetting the last physical server out of the comms cupboard without an outage.
Learn moreWe hold CyberCert Silver. We can take your team through readiness, remediation and attestation.
Learn morePRICING
Your team does the user support.
Your team does the remediation.
Best value for teams that want the complete stack.
Contact us to discuss your requirements.
All prices are per month and exclude GST. Minimum 10 users. Contact us for volume pricing and custom bundles.
Most co-managed arrangements start with a conversation about where the pressure actually is. There's no obligation, and we'll tell you honestly if it isn't the right fit.
GETTING STARTED
A conversation with your IT person present, not just management. We work out where the pressure actually is and whether co-managed is even the right answer.
We document what you're running, what tooling you already hold, and what the gaps are. No obligation, and you keep the documentation either way.
We agree the responsibility split in writing, you grant the access level you're comfortable with, and we deploy the tooling.
Your team stays in the driver's seat. We're on the other end of the phone, in the console when needed, and covering when you need a break.
COMMON QUESTIONS
Book a no-obligation conversation with your IT person in the room. We'll tell you honestly whether co-managed is the right fit — including if it isn't.
Are you an MSP or IT reseller looking to resell VoIP? See our partner programme.